How CITY Furniture achieved an 11% productivity increase

CITY Furniture is a Florida-based retailer helping customers furnish their homes with style and quality. From living rooms to bedrooms, décor to accessories, the brand has become a trusted name across Florida.

But here is the part most customers never see. If you run warehouse operations, you know the story. Behind the beautiful showrooms are warehouse teams doing the heavy lifting. Moving furniture all day is demanding work. It takes a physical toll, and over time, it can lead to high turnover, lower engagement and a dip in productivity.

Like many in the industry, CITY Furniture had a warehouse management system to manage and control day-to-day operations. It kept things moving, but it did not give leaders the visibility they needed into employee performance. Without that insight, it was hard to track progress, highlight achievements, or celebrate wins. And when people don’t feel recognized, motivation fades.

At the same time, CITY Furniture wanted to energize its workforce motivating employees through healthy competition and recognizing top performers in meaningful ways.

The vision was clear: build a workplace where accuracy improves, efficiency rises, and most importantly, employees feel valued and satisfied at both the individual and team level.

Download the full case study to see the approach behind this success.