How City Furniture achieved an 11% productivity increase and transformed how associates are rewarded

City Furniture is a Florida-based retailer helping customers furnish their homes with style and quality. Behind the beautiful showrooms are warehouse teams doing the heavy lifting across four distribution centres, the largest at 1.3 million sq. ft. 

It is demanding work. And like many in the industry, City Furniture faced a familiar challenge: keeping warehouse associates consistently motivated, recognized, and performing at their best, shift after shift, at scale.

They had the operational data. What they needed was a way to turn it into daily performance, and make sure that performance was recognised the moment it happened. 

That is where vaibe and Elite Rewards came in.

vaibe gave City Furniture’s teams a real-time view of their own performance, transforming routine warehouse tasks tied to business KPIs into daily challenges with leaderboards, coins, and progress tracking. Associates could see exactly where they stood, what they were working towards, and how close they were to hitting it every shift. 

Elite Rewards closed the loop. The moment associates earned coins through vaibe’s challenges, they could redeem them instantly through Elite Rewards’ self-service reward marketplace. No manager involvement, no manual steps, no waiting. Thousands of reward options, fully in their hands. 

The result was a fully employee-driven experience that remained hands-off for the management team, and delivered results that showed up in the numbers. 

Download the full case study to see the approach behind this success.